We understand how important it is for your deposits to reflect quickly and accurately. In situations where a deposit does not process as expected, we may request that you provide a deposit receipt. Your deposit receipt serves as proof of payment and provides the key information needed to trace your transaction with our payment providers and banking partners. Without it, identifying and resolving a failed or delayed deposit can take much longer.
What Your Deposit Receipt Must Contain
To be considered acceptable for review, your deposit receipt should clearly display the following details:
Date and Time of Transaction – The exact timestamp helps narrow down the review process.
Deposited Amount – The precise amount you attempted to deposit must be visible.
Sender’s Account Details – The name and account number of the account used for the deposit.
Recipient Account Details – The Squads generated account number for the deposit.
Transaction Status – Showing whether the transaction was successful, pending, or failed (if available).
If you have any difficulties obtaining a receipt, we encourage you to reach out to your bank's customer service for assistance, then share the details with us.
Unacceptable deposit receipts on Squads
Acceptable deposit receipts on Squads