Don’t worry – most delays are temporary. Here’s what to check first:
Common Reasons & Fixes:
1. Processing Time
• Bank transfers/cards can take a few minutes to get confirmed.
• Check your wallet activity on Squads first.
2. Transaction "Pending"
• Deposits often show as "Pending" before deposit.
• Kindly reach out to your bank for further help.
3. Incorrect Details
• You have deposited into the wrong bank details. Funds may be lost.
• Triple-check recipient info before sending.
4. Duplicate Deposit
• You have deposited into a previously generated account.
• Kindly generate a new account for each deposit.
5. Inputted Deposit Differs From Actual Deposit
• You have deposited less than the amount you inputted on the app.
Still Delayed?
Contact Support Immediately with the following:
- Your email address;
- The session ID (A 30-digits that will help track the deposit) and ;
- The receipt of the payment.
Note: Never share passwords. We never ask for these.