At Squads, we are committed to ensuring that all transactions are processed smoothly and securely. However, in some cases, withdrawal requests may fail. We understand how concerning this can be, and we want to clarify why this happens and what you can expect when it does.
Why withdrawals fail?
Failed withdrawals are most commonly caused by disruptions or delays within the banking network. These issues are outside our control but may temporarily prevent your funds from being successfully transferred to your bank account.
What Happens to Your Funds?
Be rest assured that when a withdrawal fails, the value of the failed withdrawal will be automatically reversed to your Squads wallet. Once the funds reflect in your wallet, you may attempt the withdrawal again at a later time when the banking network is more stable. If you encounter repeated withdrawal failures, kindly provide a screenshot of the transaction receipt and copy out your transaction reference for further review.
We are always here to help and ensure you receive your funds promptly.