Common reasons include:
Document issues: Expired ID, unsupported document type.
Data mismatches: Details on ID don't match.
Technical problems: Face mismatch, system errors during upload.
Security flags: NIMC might have flagged your KYC.
How to Fix & Reapply
Reach out to the customer support via our in-app support channel or via email support channel with all appropriate details including a screen record of the verification process. You will be informed on the next steps to take.